E-Mail Us
Home
About Us
Products
Services
Testimonials
Contact Us
FAQ
 
Frequently Asked Questions  

Here is a list of Frequently Asked Questions.


 What does SEER stand for? "New minimum 13 SEER mandate as of January 23, 2006 by EPA"

 I have been told 92% [AFUE] Efficient Furnaces are much harder to service than standard efficiency 80% [AFUE] units? Is this true?

 What is the advantage of Variable Speed Blowers over standard AC [115V/1/60 or 230V/1/60] motors? Equipment?

 What is the difference in the 90% + AFUE Furnace and the standard 80% AFUE Furnace?
JBS offers the highest efficiency Furnaces available in our AMANA equipment product line. All higher efficiency Amana Furnaces are 95% AFUE & 96% AFUE rated. Some are Two Stage operation saving on energy cost! Purchase the most efficient unit you can afford!

 What Filter System should I choose for my home?

 What is the advantage of applying a Humidifier to my heating system?

 What are Ultraviolet Purification units?

 What warranty generally comes from the HVAC equipment manufactures?

 How important is the duct system in the operation of equipment?

 How important is it to have my heating or cooling system checked on a regular basis?

 What does AFUE stand for in equipment ratings!

 What is the value of a set back thermostat or programmable thermostat?

 Can you tell me exactly how much this job will cost?

 What kind of warranties are available from JBS Heating and Cooling, Inc.?

 Are you insured?

 What type or brands of equipment does JBS Heating and Cooling, Inc. service?

 What are the Hours of Operation?

 What is your Overtime Rate?

 How does JBS Heating and Cooling, Inc. franchise locations charge compared to other heating and air conditioning companies?

 How much is a service call?

 How often do you recommend we have our air conditioner and furnace serviced?
 
 



What does SEER stand for? "New minimum 13 SEER mandate as of January 23, 2006 by EPA"
SEER is the Seasonal Energy Efficiency Ration of your central air, heat pump or packaged heating / cooling system. The higher the Seer the more energy efficient your system will be.

With the new changes in equipment SEER efficiency / performance mandated by the EPA you must understand that no longer can your old equipment indoor evaporative coils be applied to the new 13 SEER Condensers. You will not get satisfactory performance from your new high efficiency Air Conditioning or Heat Pump Condenser unless it is matched with the Proper Indoor Evaporative [DX] Coil or Air Handler. For more information on this subject please contact us www.jbshtg@bright.net . Also with the purchase of a New
15 SEER [or higher] Air Conditioning or Heat Pump system you may qualify for Up-To a $300 IRS Tax Credit. Contact your accountant!



I have been told 92% [AFUE] Efficient Furnaces are much harder to service than standard efficiency 80% [AFUE] units? Is this true?
No, not in our mind! There is very little difference in the products and the equipment we provide is very accessible for service. Plus you save 10-15% in fuel consumption with the higher efficiency furnace.



What is the advantage of Variable Speed Blowers over standard AC [115V/1/60 or 230V/1/60] motors? Equipment?
The advantage of Variable Speed motors [Found in 2-Stage heating and cooling units, however we do offer it in our economic line single stage as well] initially provide superior air filtration, total comfort in home with low cost constant air exchange eliminating hot and cold spots! The real savings is when you use a constant blower operation these units are 10 to 20% more efficient in electrical consumption!



What is the difference in the 90% + AFUE Furnace and the standard 80% AFUE Furnace?
The 90% + AFUE Furnaces are condensing Furnaces which provide up to 15% more efficiency than the 80% AFUE model. The 90% + units have a secondary heat exchanger designed [drains moisture like an AC system] to capture the heat from the exhausted flue gases before they leave the unit. This is heat is applied to your home or office normally lost to the flue system as in standard vented furnaces. When you choose this model be sure it is a 29-4C stainless steel secondary heat exchanger design!

Purchase the most efficient Furnace you can afford, as it will benefit you in the long and short term. In our Cold Climate area JBS offers 95% - 96% AMANA Furnaces as well as TRANE and other Brands as stated at 92% AFUE. The 2-Stage Gas Valve incorporated with the Variable Speed Blower Motors can save up to 10% over the standard single stage 90%+ Furnaces. Also the quiet – efficient - comfort provided by the new Variable Speed Furnaces are very good. JBS offers a Full 10 Year Parts and Service warranty with them.



What Filter System should I choose for my home?
This question covers a broad area! Our home environment is essentially the dirtiest air we breathe today! JBS strongly suggest the highest quality Air Filtration by IQAir. These Non-Electronic Air Filters are 95% to 99.97% efficient from .3 Microns to as low as .001 Microns ( which is 80% of the air born particles we breath each day) depending on the system you need. ( www.iqair.us/home_products.html ) These HVAC Filter Units - Clean Room H13 Units - HealthPro Plus Units capture particles such as virus - bacteria - and other filters can not do as effectively as IQAir. We spend up to 90% of our time indoors at home or work! Indoor Air Quality is becoming more and more of an issue as we progress! With aerosols, mold, dust, air born dust mites, bacteria and Virus in the air we breathe it is important to have a good high quality filter system. We recommend a minimum 4-5" type quality Media Air Filter, Electronic Air Cleaner and today Ultraviolet Light is used for mold - bacteria - virus issues in our air ( Particles ".3" Microns and above)! Contact us and we will be glad to explain further!



What is the advantage of applying a Humidifier to my heating system?
We use only quality units and the Humidifier keeps the RH [relative humidity] at the proper levels in your home. You feel more comfortable and it keeps wood, furniture and other items from drying out in the winter heating season. Humidity level requirements change with out door temperatures. We have units that self adjust to outdoor temperature changes! Humidifiers are also a valuable part of a good Indoor Air Quality system!



What are Ultraviolet Purification units?
Several Units are available today and work at different levels of performance! We can supply what you are looking for most of the time! However, JBS Heating and Cooling, Inc. / JBS supports the SANUVOX Series R1500X and R3500X design [several others also available]. The UV Bulb is design to kill air born bacteria, mold spores and some virus items floating in your return air ducts. Our Sanuvox units add the feature of Ozone to the operation to help remove odors as well from the air stream.



What warranty generally comes from the HVAC equipment manufactures?
Most manufactures today have a minimum 5 Year all Parts warranty [except Commercial applications and Mobil Home applications, contact us for more input to this] with a 20 Year heat exchanger in the standard efficiency [80%AFUE] Furnaces and standard AC or HP condensers. Lifetime Heat Exchanger Warranties are offered on 90% + efficiency Furnaces [however be careful - some still offer 20 years on economic units], some condensers offer up to 10 Years on Compressors / Out Door Coils / Indoor Evaporative - DX Coils and Parts depending on the level of efficiency purchased. JBS Heating and Cooling, Inc. / JBS offers a minimum 5 Years all Parts and Labor Repair Service Warranty on any Product we install unless otherwise noted. We also have 10 Years Parts and Labor Repair Warranty on our high efficiency equipment for your piece of mind!



How important is the duct system in the operation of equipment?
We feel very strongly about proper duct system design. Especially today, the new equipment is designed on specific airflow through the unit to maintain the design efficiency and keep the system form failing on limit switch failures or pressure switch failures. This also goes back to the quality of Air Filter used and proper maintenance of your filtering system. We at JBS Heating and Cooling, Inc. offer SPP [Service Protection Plans] for your piece of mind and maintaining your equipment!



How important is it to have my heating or cooling system checked on a regular basis?
VERY IMPORTANT! First of all if you read the Manufactures Warranty today [New Units] it is a requirement to have your system serviced to maintain the factory warranty! Also by having regular service it has been proven that homeowners and commercial building owners save up to 15% on energy cost! We offer a SPP [Service Protection Plan] service agreements that can be purchased providing the care your system needs. Our SPP Preferred Customers also receive a 15% discount for repairs needed along with priority service is a good investment in extending the life and efficiency of your equipment!



What does AFUE stand for in equipment ratings!
AFUE [Annual Flue Utilization Efficiency] stands for the efficiency of the fuel-burning product you are purchasing! It is the stated efficiency from 60% to 98% AFUE on heating equipment available today! The difference of this number and the 100% factor is the amount of energy lost in the venting system to the outside of the home or building.



What is the value of a set back thermostat or programmable thermostat?
Programmable Thermostats come in several varieties today! Some are 5/2 Day operation which means week days are programmed the same and week ends [Sat. & Sun. the same]. Also the [7 Day] Programmable units allow you to set each day separately and each Thermostat generally has four time changes per day! It has been written that when used effectively you can save form 5 to 10% or more using these units. We support their use but make no guarantee as to what the savings will be because it depends on the individual using it them. Prices range from $45 to $300+ depending on the application!



Can you tell me exactly how much this job will cost?
In their years of experience, JBS Heating and Cooling, Inc. found that customers prefer an accurate price based on their exact problem. Companies who offer phone quotes say they are subject to change once their Service Technician diagnoses the problem. JBS Heating and Cooling, Inc. does NOT think that is fair to you. That is why JBS Heating and Cooling, Inc. has a STRONG service procedure - they will diagnose your problem for a very small Diagnostic Fee. Then, JBS Heating and Cooling, Inc. Service Technicians give the system a thorough inspection to make sure the problem has not affected other components of your system. Once the diagnostic analysis is performed, you will be shown exactly what the problem is, what the solution is, and how much it will cost. Then, and only then, do you authorize the work to be completed and JBS Heating and Cooling, Inc. will waive the Diagnostic Fee.



What kind of warranties are available from JBS Heating and Cooling, Inc.?
JBS Heating and Cooling, Inc. locations honor all manufacturer warranty on equipment and in addition, offer full parts and labor warrantees on hi-efficient equipment for up to 10 years. Also, they take pride in their guarantee--promising to fulfill and often exceed customer’s expectations!



Are you insured?
JBS Heating and Cooling, Inc. carries comprehensive insurance coverage on all workers, vehicles and equipment plus liability coverage for work done in your home or business. A certificate of insurance can be issued to you before work is done, if you so desire. In fact, it is highly recommend that you do!



What type or brands of equipment does JBS Heating and Cooling, Inc. service?
JBS Heating and Cooling, Inc. service ALL brands. JBS Heating and Cooling, Inc. Service Technicians are some of the best trained in the industry. Full line of Trane Commercial and Residential equipment as well as AMANA - Westinghouse and Gibson Products.



What are the Hours of Operation?
JBS Heating and Cooling, Inc. franchise locations are open for answering questions and booking appointments Monday through Friday from 7:30 am until 5:00 pm. Phones are always answered LIVE by the office or answering system, 24 hours a day, 365 days a year. Emergency calls are dispatched to Service Technicians standing by when offices are closed.



What is your Overtime Rate?
JBS Heating and Cooling, Inc. does not have an overtime rate. Their rates are based on the repair task or quoted in an individual situation for your approval.



How does JBS Heating and Cooling, Inc. charge compared to other heating and air conditioning companies?
You'll find that JBS Heating and Cooling, Inc. locations are usually neither the least nor the most expensive in a market. JBS Heating and Cooling, Inc. encourages you not to be a victim of price. You, your family and the comfort you deserve in your home or business is NOT TO BE NEGOTIATED OR MINIMIZED. JBS Heating and Cooling, Inc. Service Technicians (for service and repair) and our Sales Personnel (for replacing old, tired, energy-guzzling systems) are some of the best in the industry. They will thoroughly diagnose your "comfort system" and recommend what is needed to maximize your comfort.



How much is a service call?
JBS Heating and Cooling, Inc. locations do not have a Service Call Fee or any other hidden fees. They do have a Diagnostic Fee, however. This fee is charged to you for a full diagnostic analysis of your system. They tell you UP FRONT what the Diagnostic Fee is and then will waive that fee if you choose to have them do the work to repair your system. JBS Heating and Cooling, Inc. Service Technicians will always show you what is wrong and what it will take to complete the job. Then, you make the choice.

If you are a preferred customer in one of JBS Heating and Cooling, Inc. 's Service Protection Plans, there is a discount on your equipment. You can become a preferred customer by calling a JBS Heating and Cooling, Inc. franchise location and ask about Service Protection Plans. They will help you enroll.



How often do you recommend we have our air conditioner and furnace serviced?
JBS Heating and Cooling, Inc. recommends that you have routine preventative maintenance performed a minimum of twice a year for your heating and cooling systems. JBS Heating and Cooling, Inc. offer our Indoor Comfort System Tune-Up! The tune-up covers all of the necessary maintenance that is required by manufacturers to keep your warranty current and in good standing. Plus, our plans also free you from having to remember to call us. We'll remind you for your seasonal maintenance.









Everycontractor